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Returns



We hope that you will be delighted with your order. Should you wish to return any items from your order for an exchange or refund, please follow these instructions:

  • Please contact us by email within 48 hours of receipt detailing your name, product you are returning and reason for returning. Please include a photo of any damage where necessary. State whether you require a refund, exchange or replacement. If you would like an exchange, please inform us in detail of exactly which item(s) you would like. We will then issue you with a returns number.

  • For refunds on Paypal payments or credit cards; the service fee charged by Paypal/Credit Card Company will be deducted from the transaction. Original postage fees and return postage fees are non-refundable.

  • Please return all goods within 14 days of receipt in their original condition and packaging by 1st class registered post or in person to the following address: Parcls - t.a.v. Woontante, Ceintuurbaan 11-winkel, 1072 ER, Amsterdam, The Netherlands.
    NB: for swift handling of your returns, please send an e-mail to info@woontante.com stating the order number, your postcode and the reason.

  • Please obtain a 'proof of posting' from the Post Office, when you return orders to us. It is impossible for us to exchange, refund, or replace items that are lost in the post, unless a 'proof of posting' can be provided. 






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